![]() I think they're noticeable, and “yes” you’ll will bump into both aesthetic and process challenges (i.e. There is something for everyone and it is really good, for example the Mexican chorizo, the sea bass, caldo de pollo, frijoles, and the ceviche on the beach. If you want mountains of different foods then this is not the place. We’ve been to Cancun several times – honestly this is the best food I’ve had in an all-inclusive however, this is a more nimble yet tailored offering (think life-style). In a nutshell, this is a Vegas-style-party theme meet Cancun shore. Overall, we liked the trip although, we did not quite understand the theme before booking. Brunina M we are really sorry you did not have a wonderful experience, we hope that the next time you come to Cancun you will give us a second chance to make up for it! Best Regards! We had different prices for it and people that did not want to access the party were welcome to enjoy it at Silk. Like any other resort there is an extra charge for NYE Party. Nevertheless we would have been more than happy to provide you with a complimentary bed. Every adult guest is welcome to use the pool and their all inclusive privileges at the swim up bar. ![]() The extra charge for the Beach Club is only for the beds around it. I do wish you would have reached out to us during your stay, our F&B team would have been more than happy to accommodate any requests during your stay. More Show lessĭear Brunina M, We take every one of our guests comments serious, and we would like to thank you for sharing yours with! We understand that not having all restaurants open at the same time inconvenienced you and we apologize for that. I don't think I will return to this hotel. So you had to either stand all night or go sit in the lobby or your room if you wanted to sit down. Not to mention there were absolutely no chairs by the upper pool area for people to use. They didn't even have party favours for the regular guests. I was ready to switch resorts!!! Also on New Years Eve there was a special concert that you had to pay a lot of money to be able to go to the lower pool area and beach. The music by the pool and beach area is the most annoying techno type music that all sounds the same and is played from 9am to 8pm. Apparently it is a "Bottle Service" which means you need to pay a lot of money to purchase premium alcohol in order to use the area around that pool. Also, there is an extra charge to use the pool area down by the beach. The staff was great but it kind of ruined our vacation not having the options for lunch and dinner. We look forward to eating in the specialty restaurants on vacation and were really disappointed. The buffet was open daily for all 3 meals but the A la carte restaurants were only open one for dinner and one for lunch. The actual renovations did not inconvenience us however that fact that not all restaurants were open daily was a big problem for us. It is a very nice hotel undergoing major renovations which we were told would not inconvenience the guests. We travelled to Cancun Dec27-Jan3 and stayed at the Melody Maker, Cancun. ![]()
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